Refund Policy

Refund Eligibility

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  Time Limit: Refund requests must be made within 3 days of your purchase.
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  Credit Usage: If more than 50 credits have been used on your account since the purchase, the order is not eligible for a refund.
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  Order Status: The order must not have been previously refunded or subject to a chargeback.
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  Account Status: Accounts in violation of our Terms of Use or involved in abuse/fraud are not eligible.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. 1.
   Contact Us: Reach out to our support team at support@artup.ai.
2. 2.
   Provide Details: Include your account email, order number, purchase date, refund reason, and any relevant screenshots or error messages.
3. 3.
   Submit Within 3 Days: Ensure your request is submitted within 3 days of your purchase.

Processing Refunds

We will review your request within 2–3 business days and notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days (actual time may vary depending on your bank or payment provider). Partial refunds may apply if some credits have been used.

Non‑Refundable Items

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  Orders older than 3 days from the purchase date.
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  Accounts that have used more than 50 credits since the purchase.
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  Free trial, promotional, bonus, or gifted credits.
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  Orders associated with abuse, policy violations, or fraudulent activity.

Exceptions & Special Cases

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  Duplicate Charge: If you were charged more than once for the same order, you are eligible for a full refund of the duplicate payment.
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  Unauthorized Payment: Please contact your payment provider immediately. We will assist in our capacity once we receive the necessary information.
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  Technical Issues: If a verified technical issue prevented any use of the service, and it was reported within 3 days of purchase, you may be eligible for a refund.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.